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Troubleshooting

Simple solutions for the most common cheque printing and reporting problems.

Start with the simple checks below. They are written for end users and avoid technical database changes.

Cheque does not print

  1. Make sure Print is ticked on the Print tab.
  2. Open Settings and confirm the intended cheque printer.
  3. Check that the Windows printer is online and can print normally.
  4. Try again with a sample cheque.
  5. If the program still does nothing, contact your administrator or Linkway support.

Printing is in the wrong position

  1. Check that the correct Cheque Design is selected.
  2. Test whether the physical cheque enters the printer consistently.
  3. Open Cheque Design and adjust the affected field position.
  4. Run Test Print on a sample.

Cheque Prints Upside Down or in the Wrong Direction

  1. First check the physical cheque placement. The cheque should be placed vertically in the tray or manual-feed slot, with the end containing the Date area going into the printer first.
  2. Move the adjustable tray slides / paper guides inward so the cheque is held straight and cannot move sideways while feeding.
  3. Keep this normal vertical, date-first placement. Do not try to correct an upside-down print by feeding the cheque sideways.
  4. Open the selected printer's Printing Preferences in Windows.
  5. Depending on the printer model, change Orientation to Landscape and/or enable Rotate 180°. Some printers, including certain Canon models, may require one of these adjustments for the cheque to print in the correct direction.
  6. Run Test Print on a sample or photocopy. If necessary, adjust the printer preference and test again until the cheque prints in the correct direction.
  7. Once the correct printer preference is found, keep the same cheque placement and printer setting for future cheque printing.

Cheque will not save

  1. Check that a cheque design, party and currency are selected.
  2. Check cheque date, amount and cheque number.
  3. Make sure the amount is greater than zero.
  4. Complete any required payee/description information.

Payment Voucher will not save

  1. Check the Invoice Details total.
  2. Check the Cheque Details total.
  3. Correct the rows until both totals are equal.
  4. Save again.

A report is blank

  1. Widen the date range.
  2. Set bank/party filters back to All or blank where possible.
  3. Confirm the original transaction was saved.
  4. Run the report again.

Cheque is not in the collection list

  1. Switch Status between Non Collected and Collected.
  2. Clear the To Whom, Invoice Month or Cheque No filter.
  3. Confirm the cheque was saved in Cheque Register.

Backup fails or cannot be restored

  1. Do not repeatedly retry a restore on your own.
  2. Keep the backup file safely.
  3. Contact your system administrator or Linkway support for restore assistance.
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